How do you handle backup and disaster recovery?

We implement automated daily backups with both local and cloud redundancy. Our disaster recovery plans include defined RTO (Recovery Time Objective) and RPO (Recovery Point Objective) targets, regular recovery testing, and documented runbooks so your business can resume operations quickly after any incident.

What is your typical RTO and RPO?

For most clients, we target an RPO of 1 hour (maximum data loss) and an RTO of 4 hours (time to restore operations). These targets are customizable based on your business requirements and compliance needs.

How do you protect against ransomware?

Our ransomware resilience strategy includes immutable backup copies that cannot be encrypted by attackers, air-gapped offsite storage, endpoint detection to catch ransomware before it spreads, and a tested incident response plan to minimize downtime.

Do you support cloud backup for Microsoft 365?

Yes. Microsoft 365 has limited native retention policies, so we provide third-party backup for Exchange, SharePoint, OneDrive, and Teams data with granular restore capabilities and long-term retention.